I turn skeptics into customers — then into long-term partners. Deep discovery, honest PoCs, demos built around the buyer's actual problem. I don't disappear after the signature.
Ten years across implementation, customer success, and now sales engineering. The throughline: I find the technical truth, turn it into revenue, and stay to make it renew.
Discovery that surfaces the real buying criteria — then evaluations with defined success criteria and executive readouts. No science projects, no shelfware.
Unseating entrenched incumbents with technical win themes and de-risked migration paths. I make switching feel inevitable — never scary.
I bring AI into the sales cycle itself — live agent workflows run against the customer's own data, so buyers see their future state instead of a slide deck.
A decade in post-sale before pre-sales: onboarding, adoption, QBRs, executive advocacy. $1.56M in expansion in a single fiscal year — growth earned through trust, not pressure.
The operating system I bring to any company — portable across products, teams, and logos.
Analysis is proof, not the pitch. If it doesn't fit in one sentence, it's not ready to say out loud.
I'll talk a buyer out of the wrong purchase. Trust compounds — oversold deals just churn later.
Most SEs vanish at close. Most CSMs never saw the technical win. I was in the room for both — the deal I helped win is the account I help grow.
No generic walkthroughs. I earn the right to show product by understanding the problem first.
Every role earned the hard way — no shortcuts, no coasting.
Pre-sales engineering for enterprise accounts: technical discovery, PoCs, competitive displacement plays, and AI-agent workflow sessions with customer engineering teams.
$3.4M ARR enterprise book. $1.56M expansion in FY2024. Mentored APAC success managers; led executive QBRs.
$2.2M ARR portfolio, 98% retention, 17% over quota. President's Club 2020.
Led implementation across 15+ acquired practices; trained 500+ clinical and admin users on healthcare platforms.
End-to-end SaaS implementation for 20+ strategic partners. 80%+ NPS on training.
Direct lines. No forms, no funnels.